FAQs
- Why was my credit card declined?
- How do you upload something?
- Can I upload Image Sequences?
- Does each person on my account or project need their own paid account?
- What happens at the end of my trial?
- Can I buy a license for SyncSketch?
- What is SyncSketch's Billing Address?
- Payment Info - Who can see it or has access to it?
- How do real-time Reviews Work?
- Reviewing your Workspace Usage
- Can I set an approval status?
- What types of file formats are compatible with SyncSketch?
- How do I tag users in a comment?
- Why isn't Login with Facebook working?
- Is there a way to see how many viewed my SyncSketch upload?
- Is there a quick way to see more information on an item?
- Is there a way to have a sketched drawing last for multiple frames?
- Does SyncSketch work on Mobile Devices?
- Can I download a video with Tracepaper activated?
- What is the Light (Free) Plan?
- Why can I not add or remove any files?
- Can SyncSketch be run stand-alone or on our own server?
- What browser should I use?
- Can I try SyncSketch for free?
- Will my data be removed if I downgrade from a paid plan?
- How do I update the payment method?
- What are the differences between the free and the paid accounts?
- Can other people see what I'm zooming in on?
- What video resolutions are supported?
- How do I delete my user account?