Here's how to update your credit card info when needed in two easy steps
The workspace owner (or a billing admin, if one has been assigned) can update payment credit card info in one of two ways.
- Navigate to the Workspace Settings by hovering over the Workspace Switcher in the upper left and selecting the gear icon next to the Workspace you'd like to access. If you are the owner it will have the "owner" badge.
(If you are the billing admin, you may already be in the workspace settings as soon as you log in. If you are the billing admin for multiple workspaces, you will need to select the correct one; the workspace owner can tell you its name if it is not obvious.) - Select the Billing tab. In most cases it should appear as shown below. If the billing tab displays a message about the account using custom billing, you will need to contact support@syncsketch.com to update the payment method.
- Click the Change button next to Default Payment Method.
- Enter your new card info and you're done!