Unlocking a locked workspace

A workspace can become 'locked' when 

  • you are over your plan's limits beyond a 14 day grace period, 
  • your payment is past due because of billing problems.

You can unlock and access your workspace by updating the payment method and resuming paid status.  

Please note that after a period of nonpayment, SyncSketch reserves the right to delete content from a locked workspace.

Unlocking a workspace locked due to a declined payment

If your workspace was locked due to a declined payment, you'll need to update your billing information to trigger a newly authorized charge. 

If the new billing information is approved, we will immediately charge you for the paid product you chose. The workspace will automatically unlock when a successful payment has been made.

Unlocking a workspace locked due to a subscription downgrade

If your workspace was locked because you downgraded your workspace, please contact us or consider upgrading temporarily.