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Why did my seat usage number change?

Learn why you may have seen a change in your Seat Use count

Many of you have noticed and brought to our attention (thank you!) that the Seat Use summary under the Usage tab was buggy.  This article is to explain why that was happening, and why you may have seen a change in the Seat Use summary.

Ok, so what the heck happened?

We had a bug.  Ouch, there - we said it!  We don't like bugs any more than the next person, but we do have some from time to time.  In short, the bug was that we didn't count any users that were using a social login (Google or Facebook).

The bad news? If your workspace was affected by these bugs, you might have seen the seat usage increase. 
The good news? You have paid less than you probably should have for more than a year! And since this is our bug, it's on us :)

Why did it take so long to fix?

Quite frankly, our top priority in 2020 and the pandemic has been to make SyncSketch better in every way possible.  Given development resources are not unlimited, we wanted to focus every ounce of our effort on introducing new features and making your review experience better while we helped so many studios transition to a cloud-only workflow.

We know this bug may have caused a bit of confusion along the way, but ultimately it was in our customers' favor to be charged for fewer seats than they were actually using.  Now that we've made it through the craziest part of the Covid-induced surge in popularity, we're starting to dedicate some resources to cleaning up many of these small annoyances to make your experience clean and enjoyable from start to end.  After all, you should be worrying about how many notes the Director is making, not staring at your calculator trying to figure out how many users you have!

Questions on this?

We're happy to chat: Please don't hesitate to reach out to us on our Support Chat or via email if you have any questions or concerns.