Multi-Factor Authentication

How to enable and login using MFA

[Enterprise] Multi-Factor Authentication is only available at our Enterprise tier

Enable Two-Factor Authentication

Each user needs to enable Two-Factor Authentication in their user settings.

Under the Settings tab, click the "Enable" button under Two-Factor Authentication.

Clicking Enable will bring up the setup dialog.  Follow the instructions to install Google Authenticator or Authy on your smartphone.  Use the QR code to complete the setup within the app.  The app will generate a token for you to enter in the box provided.

After successfully completing these steps and clicking the Next button, you should see the message below.


Backup Tokens

In the event you are unable to use the app to successfully authenticate, we provide backup tokens that you can use to access your account.  After completing the setup, you'll now see an option for Backup Tokens in your user settings under Two-Factor Authentication.

Clicking this button will start the process of generating backup tokens.


Logging In Using Two-Factor Authentication

When logging in with Two-Factor Authentication enabled, you'll need to use the app you installed to generate a token which you'll use to login.  Enter this token in the box and click Continue to login.

If you need to use a backup token to login, please select the Backup option in the dropdown menu.