FAQs
- Why is my workspace settings page blank?
- How can I hide or delete comments and sketches?
- Why is my audio out of sync with the video?
- Why can't I download from this Review?
- How do I move media items?
- How do I get review audio under control?
- Why isn't there a dedicated app?
- Why is the eyedropper picking the wrong colors?
- How do I add multiple users to a project at one time?
- How do I delete my user account?
- What video resolutions are supported?
- Can other people see what I'm zooming in on?
- What are the differences between the free and the paid accounts?
- How do I update the payment method?
- Will my data be removed if I downgrade from a paid plan?
- Can I try SyncSketch for free?
- What browser should I use?
- Can SyncSketch be run stand-alone or on our own server?
- Why can I not add or remove any files?
- What is the Light / Free Plan?
- Can I download a video with Tracepaper activated?
- Does SyncSketch work on Mobile Devices?
- Is there was a way to have a sketched drawing last for multiple frames?
- Is there a quick way to see more information on an item?
- Is there a way to see how many viewed my SyncSketch upload?
- Why isn't Login with Facebook working?
- How do I tag users in a comment?
- What types of file formats are compatible with SyncSketch?
- Can I set an approval status?
- Reviewing your Workspace Usage