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  1. SyncSketch
  2. FAQs
  3. FAQs

FAQs

  • Why is my workspace settings page blank?
  • How can I hide or delete comments and sketches?
  • Why is my audio out of sync with the video?
  • Why can't I download from this Review?
  • How do I move media items?
  • How do I get review audio under control?
  • Why isn't there a dedicated app?
  • Why is the eyedropper picking the wrong colors?
  • How do I add multiple users to a project at one time?
  • How do I delete my user account?
  • What video resolutions are supported?
  • Can other people see what I'm zooming in on?
  • What are the differences between the free and the paid accounts?
  • How do I update the payment method?
  • Will my data be removed if I downgrade from a paid plan?
  • Can I try SyncSketch for free?
  • What browser should I use?
  • Can SyncSketch be run stand-alone or on our own server?
  • Why can I not add or remove any files?
  • What is the Light / Free Plan?
  • Can I download a video with Tracepaper activated?
  • Does SyncSketch work on Mobile Devices?
  • Is there was a way to have a sketched drawing last for multiple frames?
  • Is there a quick way to see more information on an item?
  • Is there a way to see how many viewed my SyncSketch upload?
  • Why isn't Login with Facebook working?
  • How do I tag users in a comment?
  • What types of file formats are compatible with SyncSketch?
  • Can I set an approval status?
  • Reviewing your Workspace Usage
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