General Troubleshooting

SyncSketch is barfing Rainbows. It's really weird.

SyncSketch is acting up? Don't panic. In our experience, most issues are resolved with one of these steps listed in the Bullet Points of Wisdom below.

If the list doesn't help we're always happy to help you out: make sure to send us a note so we know about the issue: Include your OS and Browser Type and Version and a good description of what you're witnessing. Chat, Email, Anything goes. Screenshots and links are worth gold.

Once we are aware of any issues we will move fast to resolve it. 

The Bullet Points of Wisdom

Strange behavior on websites can have a number of reasons. Here are the most common ones along with methods to resolve them.

  • You may have browser add-ons that interfere with syncsketch's functionality
    This is the most common cause of issues. If you're experiencing something odd, please open SyncSketch in a 'private (incognito)' browser window.  
    This is a good way to test whether or not this what you are seeing is a local issue with your browser as it doesn’t load with any custom settings (e.g. add-ons)
    An Add-on known to be problematic is e.g. iObit, and we'll report more as we learn about them.
  • Your browser has a funky cache
    'Force Refresh' all cached elements of the page by hitting Ctrl + F5 (WIN/Linux) -- or --- CMD + Shift + R (Mac). Restarting your browser also does the trick.

  • Your browser is a bit behind the curve
    Although we do our best to stay compatible with all browsers, not all browsers are created equal. If you have trouble opening a link, or if you experience speed issues - make sure you have the latest version of whatever browser you're using. Some browsers are naturally more performant for the web technology SyncSketch is using than others. Firefox and Chrome seem to work most reliably.
    And Internet Explorer is the very best browser to just download a different browser instead. Microsoft Edge is catching up as well.

  • A review link bounces
    We regularly remove older reviews from our SyncSketch Playground to free up space, typically after 7 days of inactivity as mentioned on upload and in our Terms of Service. If your review link doesn't work, or you feel like your review was removed by mistake, or still need access to this review, let us know, we may still be able to recover it.

  • Your cookie is outdated
    You're trying to feed SyncSketch those dried-up old cookies your dog didn't even want to touch? 😱
    Remove your cookies for SyncSketch in your browser e.g. Firefox: Firefox/Preferences/Privacy > 'remove individual cookies'
    Search and remove all SyncSketch Cookies.
    No worries, you'll get hot and fresh ones once you reload. Yum.

  • Wear clean socks
    Don't ask us why. It usually helps. And people tend to love you for it.

Still not working?

Let us try to reproduce what you're seeing and fix it. Send us the link, and again: don't forget to let us know what system and browser type and version you are running on!

And no worries: We'll figure it out together :)