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Knowledge Base
FAQs
Getting started
First Steps
Workspaces and Projects
Get Informed
New Features
Using SyncSketch
Reviewing Media
Troubleshooting
Schools
Features
Product Updates
Subscriptions & Billing
Enterprise Security
Subscriptions
Billing, Payments and Invoices
Integrations
Maya
Data Hosting
SAML
Shotgrid
Unity
FAQs
Pricing, Billing and Payments
Video Tutorials
API
Troubleshooting
Maintenance
Player
Account Sign-On
FAQs
Find answers to the most common questions
How can I hide or delete comments and sketches?
Why is my audio out of sync with the video?
Why can't I download from this Review?
What video resolutions are supported?
How do I get review audio under control?
Can other people see what I'm zooming in on?
How do I delete my user account?
Why isn't there a dedicated app?
Why is the eyedropper picking the wrong colors?
How do I tag users in a comment?
What are the differences between the free and the paid accounts?
How do I update the payment method?
Does SyncSketch work on Mobile Devices?
Can I download a video with Tracepaper activated?
How do you upload something?
Can I upload Image Sequences?
Why was my credit card declined?
What is the Light / Free Plan?
What browser should I use?
Why can I not add or remove any files?
Can I set an approval status?
Does each person on my account or project need their own paid account?
Will my data be removed if I downgrade from a paid plan?
Can I try SyncSketch for free?
Can SyncSketch be run stand-alone or on our own server?
Can I buy a license for SyncSketch?
What happens at the end of my trial?
What types of file formats are compatible with SyncSketch?
What is SyncSketch's Billing Address?
Payment Info - Who can see it or has access to it?
How do Users get counted?
How do real-time Reviews Work?
Is there a way to see how many viewed my SyncSketch upload?
Is there a quick way to see more information on an item?
Is there was a way to have a sketched drawing last for multiple frames?
Pricing, Billing and Payments
Are there discounts for non-profits and educational organisations?