FAQs

Find answers to the most common questions

• How can I hide or delete comments and sketches?
• Why is my audio out of sync with the video?
• Why can't I download from this Review?
• What video resolutions are supported?
• How do I get review audio under control?
• Can other people see what I'm zooming in on?
• How do I delete my user account?
• Why isn't there a dedicated app?
• Why is the eyedropper picking the wrong colors?
• How do I tag users in a comment?
• What are the differences between the free and the paid accounts?
• How do I update the payment method?
• Does SyncSketch work on Mobile Devices?
• Can I download a video with Tracepaper activated?
• How do you upload something?
• Can I upload Image Sequences?
• Why was my credit card declined?
• What is the Light / Free Plan?
• What browser should I use?
• Why can I not add or remove any files?
• Can I set an approval status?
• Does each person on my account or project need their own paid account?
• Will my data be removed if I downgrade from a paid plan?
• Can I try SyncSketch for free?
• Can SyncSketch be run stand-alone or on our own server?
• Can I buy a license for SyncSketch?
• What happens at the end of my trial?
• I need an invoice - where can I find it?
• What types of file formats are compatible with SyncSketch?
• What is SyncSketch's Billing Address?
• Payment Info - Who can see it or has access to it?
• How do Users get counted?
• How do real-time Reviews Work?
• Is there a way to see how many viewed my SyncSketch upload?
• Is there a quick way to see more information on an item?
• Is there was a way to have a sketched drawing last for multiple frames?