FAQ's

A wealth of good questions with even better answers

Bernhard Haux avatar
21 articles in this collection
Written by Bernhard Haux

Can I set an approval status?

Set your items to be 'approved', 'reviewed', 'ip', 'on hold' etc
Bernhard Haux avatar
Written by Bernhard Haux
Updated over a week ago

I need an invoice - where can I find it?

Receipts or Invoices are sent to our users automatically
Bernhard Haux avatar
Written by Bernhard Haux
Updated over a week ago

How do you upload something?

Pick the fastest path for uploading your files
Bernhard Haux avatar
Written by Bernhard Haux
Updated over a week ago

Q: Is there was a way to have a markup last for multiple frames?

The different modes for keeping drawings visible for multiple frames
Bernhard Haux avatar
Written by Bernhard Haux
Updated over a week ago

Can I buy a license for SyncSketch?

What to know about the legal use of SyncSketch
Bernhard Haux avatar
Written by Bernhard Haux
Updated over a week ago

What is the free account?

What are my limitations on a free account
Bernhard Haux avatar
Written by Bernhard Haux
Updated over a week ago

Can I try SyncSketch for free?

Yes, there is a free account and a 21-day trial for every paid account!
Bernhard Haux avatar
Written by Bernhard Haux
Updated over a week ago

What happens at the end of my trial?

Every account has 21day trial - what happens afterwards?
Bernhard Haux avatar
Written by Bernhard Haux
Updated over a week ago

How do Members get counted?

What is a member under your paid plan?
Bernhard Haux avatar
Written by Bernhard Haux
Updated over a week ago

Are there discounts for non-profits and educational organisations?

Bernhard Haux avatar
Written by Bernhard Haux
Updated over a week ago

Does SyncSketch work on Mobile Devices?

Lean how to use SyncSketch on iOS and Android
Bernhard Haux avatar
Written by Bernhard Haux
Updated over a week ago

Can I upload Image Sequences?

Not yet! But here some work arounds...
Bernhard Haux avatar
Written by Bernhard Haux
Updated over a week ago

Does each person on my account or project need their own paid account?

Understand how members are counted
Bernhard Haux avatar
Written by Bernhard Haux
Updated over a week ago

Will my data be removed if I downgrade from a paid plan?

Our data policy for inactive accounts.
Bernhard Haux avatar
Written by Bernhard Haux
Updated over a week ago

Payment Info - Who can see it or has access to it?

Will other team members see my Credit Card Information?
Bernhard Haux avatar
Written by Bernhard Haux
Updated over a week ago

Can SyncSketch be run stand-alone or on our own server?

SyncSketch is currently a web-only solution
Bernhard Haux avatar
Written by Bernhard Haux
Updated over a week ago

I cannot add or remove any files

I can't do anything except view / review
Bernhard Haux avatar
Written by Bernhard Haux
Updated over a week ago

What browser should I use?

Is there an ideal browser to use?
Bernhard Haux avatar
Written by Bernhard Haux
Updated over a week ago

What is SyncSketch's Billing Address?

Where can I send Purchase Orders or Checks?
Bernhard Haux avatar
Written by Bernhard Haux
Updated over a week ago

Video - What incoming formats are compatible with SyncSketch?

Learn which video codecs are supported
Bernhard Haux avatar
Written by Bernhard Haux
Updated over a week ago

How can I review/teach uninterrupted from other users?

Other members in the review keep interrupting me
Bernhard Haux avatar
Written by Bernhard Haux
Updated over a week ago