Links that don't work can have a number of reasons. Here the most common ones that can affect SyncSketch.

  • Your browser has a funky cache
    "Force Refresh" all cached elements of the page by hitting Ctrl+F5 (WIN/Linux) -- or --- CMD +R (Mac)
  • Your browser is not compatible
    Although we do our best to stay compatible with all browsers, not all browsers are created equal. Some are naturally better in working with SyncSketch than others. Firefox and Chrome seem to work most reliably.
    If you have trouble opening a link, or if you experience speed issues - make sure you have the latest version.
  • The video has been removed
    In this case you and your collaborators should receive a warning upon opening the link:
    SyncSketch Playground periodically removes older reviews to free up space, typically after 7 days of inactivity. If you feel like your review was removed by mistake or still need access to this review, let us know.
  • Your video is still converting
    If you upload your video via API, your video may still be converting.
  • Your cookie is outdated
    And who likes old cookies? Remove your cookies for Syncsketch in your browser
    e.g. Firefox: Firefox/Preferences/Privacy > 'remove individual cookies'
    search and remove all SyncSketch Cookies.

Still not working?
Let us try to reproduce what you're seeing and fix it. Send us the link, and don't forget to let us know what system and browser type and version you are running on!

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